Terms & Conditions – MS Suraj Nurseries

Effective Date: 03-09-2025

Welcome to MS Suraj Nurseries. By using our website, services, or placing an order with us, you agree to the following terms and conditions:

1. General

• These terms apply to all visitors, customers, and users of our website and services.

• MS Suraj Nurseries reserves the right to update or change these terms at any time.

2. Products & Services

• We provide plants, nursery-related products, and gardening services as listed on our website.

• Product images on the website are for reference only. Actual plants may slightly differ in color, size, or appearance.

3. Orders & Payments

• All orders must be paid in full before processing.

• Payments are processed securely through trusted third-party providers.

• We are not responsible for errors caused by payment gateway failures.

4. Shipping & Delivery

• Delivery timelines depend on product availability and your location.

• We aim to deliver within the estimated time but cannot guarantee exact dates.

• Customers must provide accurate delivery information. We are not responsible for delays caused by incorrect addresses.

5. Cancellations & Returns

• Orders can be canceled before dispatch.

• Due to the perishable nature of plants, returns are not always possible. However, if products are damaged during delivery, please contact us within 24 hours with proof (photo/video).

6. Use of Website

• You agree not to misuse our website or use it for fraudulent/illegal purposes.

• Copying, redistributing, or misusing website content without written consent is prohibited.

7. WhatsApp & Communication

• By contacting us via WhatsApp or website forms, you consent to receive service updates, confirmations, and promotional messages (you can opt out anytime).

• We may use WhatsApp Business API for order updates and customer support.

8. Limitation of Liability

• MS Suraj Nurseries is not responsible for indirect damages, delays, or losses beyond our control (e.g., courier delays, natural causes, or technical failures).

• Our total liability will not exceed the value of your order.

9. Governing Law

• These Terms are governed by the laws of India.

• Any disputes will be resolved under the jurisdiction of courts in Kurukshetra, Haryana.

10. Contact Us

For any queries regarding these Terms & Conditions, you can contact us at:

Business Name: MS Suraj Nurseries
Email: Maliksaab143244@gmail.com
Phone: +91-7279853000
Address: Ladwa, Kurukshetra, Vill. Gharoula, District Haryana, PINCODE 136132